Claims Team
Geoff Weeks
Claims Handler
Direct Dial Tel: 0117 930 1688
Email: g.weeks@hayesparsons.co.uk
Sue Vincent
Claims Handler
Direct Dial Tel: 0117 930 1671
Email: s.vincent@hayesparsons.co.uk
Liability
Liability covers
- Directors & Officers
- Employers
- Employment Practices
- Environmental Impairment
- Product
- Professional Indemnity
- Public
Marine
It is important that all incidents or losses are reported to us immediately by
telephone, fax, E-mail or letter.
| Tel: | 0117 929 9381 |
| Fax: | 0117 925 4179 |
| Email: | marine@hayesparsons.co.uk |
Motor
We recommend you...
The direct contact details are:
- Call the insurer directly using the relevant number shown on your policy documents
- Have your policy number or motor certificate to hand
- Provide insurance details of the third party if relevant
- If you need assistance, please call us.
The direct contact details are:
| Allianz Cornhill | 0848 071 2121 |
| Axa | 0870 900 0860 |
| Norwich Union | 0800 678 999 |
| Royal & Sun Alliance | 0845 675 0404 |
| Zurich | 0845 300 2055 |
PMI
Call the insurer directly using the relevant number shown on your policy
documents and have your policy number to hand.
Property
It is important that all incidents or losses are reported to us immediately by
telephone, fax, E-mail or letter,
The direct contact details are:
The direct contact details are:
| Allianz Cornhill | 0848 071 2121 |
| Axa | 0870 900 0860 |
| Hiscox | 0870 084 3776 |
| Norwich Union | 0800 678 999 |
| Royal & Sun Alliance | 0845 675 0404 |
| Zurich | 0845 300 2055 |
Household
We recommend you...
The direct contact details are:
- Call the insurer directly using the relevant number shown on your policy documents
- Have your policy number to hand
- Provide insurance details of the third party if relevant
- If you need assistance, please call us.
The direct contact details are:
| Hiscox | 0870 084 3776 |
| Palladium | 0152 755 9012 |
| Norwich Union | 0800 012 3455 |
| Royal & Sun Alliance | 0845 092 3131 |
| Zurich | 0845 712 5220 |
Motor
We recommend you...
The direct contact details are:
- Call the insurer directly using the relevant number shown on your policy documents
- Have your policy number or motor certificate to hand
- Provide insurance details of the third party if relevant
- If you need assistance, please call us.
The direct contact details are:
| Norwich Union | 0800 678 999 |
| Zurich | 0845 400 641 |
Travel
You should...
- Call the insurer directly using the relevant number shown on your policy documents
- Have your policy number to hand
- Provide insurance details of the third party if relevant
- If you need assistance, please call us.
It is vital that any potential claim is reported to the relevant party,
detailed below, as soon as practical so that you can mitigate any losses and
the correct action is taken at outset.
All Marine claims are to be reported directly to us.
Please note that the telephone numbers are correct as at March 2007 but may be
subject to change.
We pride ourselves on our unbeatable service and this continues through to times when you may need to make a claim. Available below is information on who to contact, accessible by clicking on the relevant claim description. If you need further advice then please don't hesitate to contact us.
Claims Team contact details
£85,000 dry rot claim. Initially rejected by insurers, however, were able to
convince the insurers that a policy peril had operated to cause the rot. The
claim was subsequently paid in full.
An elderly occupant had a water damaged flat and had to live with a friend
until the repair works could be completed. Neither the insurers nor the
adjustors drew her attention to the alternative accommodation cover available
under the policy. We were able to obtain an extra cash settlement of £500
(£250 under the building and the same sum under her contents policy) despite a
lack of receipts.
A water damage claim was rejected in its entirety due to alleged wear and tear.
Repair costs were recovered in full PLUS an extra £120 approximately for
replacement of the worn waste pipe which caused the damage. We argued
successfully that in the particular circumstances the pipe itself could have
been damaged accidentally, possibly by over-zealous rodding.
On a recent storm claim, insurers rejected the claim on a dormer flat roof as
wear and tear. We successfully argued that the storm peril had operated and
the claim was subsequently agreed in full.
A boat was insured with Lloyds for £100,000. The client did some maintenance
which subsequently caused electrolysis to occur, and the wood in the hull
degraded to the point of destruction. We argued the damage was insured on the
basis the client had caused the damage accidentally. It eventually went to the
Lloyds Ombudsman who agreed with us and 105% of the total sum insured was paid
out.
A third party lost control of their Boston Whaler and subsequently hit and
demolished a fuel pump belonging to our client. We assisted the client in
recovering their loss, including lost fuel sales, from the third party insurers
and the £11,000 claim was
paid in full.
We pride ourselves on our unbeatable service and this continues through to times when you may need to make a claim. Available below is information on who to contact, accessible by clicking on the relevant claim description. If you need further advice then please don't hesitate to contact us.
Claims Team contact details
| Commercial | Personal |
| · Liability | · Household |
| · Marine | · Motor |
| · Motor | · Travel |
| · Private Medical Insurance (PMI) | |
| · Property |
Top Tips - Dealing with Floods
With the continuing bad weather, the following websites offer useful information on avoiding flood damage and what to do in the event of a claim:
Pre-Loss
With the continuing bad weather, the following websites offer useful information on avoiding flood damage and what to do in the event of a claim:
- http://www.environment-agency.gov.uk
- http://www.abi.org.uk
Pre-Loss
- Ensure where possible all electrical equipment and stock is stored at least four feet above ground
- Turn off electrical equipment apart from burglar alarms
- Turn off the supply to central heating units if at ground floor
- Move vehicles to high ground if possible
- Sand bag the premises if there is a high exposure to potential flooding
- Consider constructing gullies to funnel water to drains
- Clear all drains and gutters on and around the premises
- Move high value items away from unmanned premises
- Remove debris where possible. If the debris is in any way contaminated, you may need to contact the emergency services
- Save items of value for inspection
- If stranded, contact the emergency services immediately
- Allow ventilation to the premises if possible
- Consider low cost emergency repairs to mitigate future losses
- Take all appropriate and reasonable measures to protect the premises from future damage or theft
Case Study A
£85,000 dry rot claim. Initially rejected by insurers, however, were able to
convince the insurers that a policy peril had operated to cause the rot. The
claim was subsequently paid in full.
Case Study C
An elderly occupant had a water damaged flat and had to live with a friend
until the repair works could be completed. Neither the insurers nor the
adjustors drew her attention to the alternative accommodation cover available
under the policy. We were able to obtain an extra cash settlement of £500
(£250 under the building and the same sum under her contents policy) despite a
lack of receipts.
Case Study B
A water damage claim was rejected in its entirety due to alleged wear and tear.
Repair costs were recovered in full PLUS an extra £120 approximately for
replacement of the worn waste pipe which caused the damage. We argued
successfully that in the particular circumstances the pipe itself could have
been damaged accidentally, possibly by over-zealous rodding.
Case Study D
On a recent storm claim, insurers rejected the claim on a dormer flat roof as
wear and tear. We successfully argued that the storm peril had operated and
the claim was subsequently agreed in full.
Case Study E
A boat was insured with Lloyds for £100,000. The client did some maintenance
which subsequently caused electrolysis to occur, and the wood in the hull
degraded to the point of destruction. We argued the damage was insured on the
basis the client had caused the damage accidentally. It eventually went to the
Lloyds Ombudsman who agreed with us and 105% of the total sum insured was paid
out.
Case Study F
A third party lost control of their Boston Whaler and subsequently hit and
demolished a fuel pump belonging to our client. We assisted the client in
recovering their loss, including lost fuel sales, from the third party insurers
and the £11,000 claim was
paid in full.
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