Claims Handler vacancy

Claims Handler position available at Hayes Parsons Insurance Brokers


Hayes Parsons is a Bristol-based, independent, Chartered Insurance Broker.    We offer a range of insurance services to help protect businesses and individuals and provide a full claims management service for when the unexpected happens.  We have grown rapidly in the last 18 months and so we are now looking for an experienced handler to join our existing claims team.


How to apply

To find out more or apply for this role, please email your CV, marked for the attention of Maxine Tearle, to [email protected].


About the role

You will be working with the existing claims team to manage primarily commercial claims.  Hayes Parsons has a number of specialisms so you will gain experience in handling claims across a wide spectrum of risks.  

Your main responsibilities will include:

Assisting clients with the presentation of valid insurance claims

Negotiating and obtaining settlement of claims

Liaising with clients, insurers and loss adjusters

Answering client queries via email and phone 

Maintaining claims records and ensuring they are compliant and accurate

Managing diaries  and ensuring clients are informed of progress on their claim



We require that you have or are working towards completing the Chartered Insurance Institute’s Certificate in Insurance (Cert CII).

At Hayes Parsons we take pride in our professional development. We work with an internal trainer to provide valuable knowledge and support to the team during their qualifications.  If you have already completed the Cert CII and want to continue to the Diploma in Insurance, Hayes Parsons will fully fund it for you.


Your skills and experience

For this role we require at least two years experience handling commercial claims either at an insurer or broker. 

You will be dealing with clients daily and will often be the first point of contact after they experience a potential claim.  It is therefore important you are professional and friendly and able to advise clients during what can be a stressful time.   Your skill set will include:

Excellent organisational skills

Ability to work quickly and efficiently

A strong understanding of the main classes of business insurance

The ability to prioritise and organise your own workload and work to pressured deadlines

The ability to negotiate effectively with insurers and clients

The ability to communicate effectively, both verbally and in writing

The ability to work as a member of a team, some of who will be working remotely


Life at Hayes Parsons

“Hayes Parsons is a broker designed solely around the needs of its clients and ensuring its staff has the right tools to hand to provide a service which is both market leading and highly effective.” James Woollam, Managing Director

As a values-driven business, the way we work is incredibly important and at the heart of our business are our four core values.  We have won multiple awards for our training and apprenticeship programmes which you can find out more about here

You can find out more about Hayes Parsons Insurance Brokers on our YouTubeLinkedInTwitter or Instagram pages. 

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