Hayes Parsons is an independent, Chartered Insurance Broker based in central Bristol. We are a dynamic, customer-focused organisation and specialise in providing niche insurance solutions.

We are looking for an organised, efficient individual with some previous customer service experience to provide administration support and help our Heads of Departments achieve their ambitious growth goals for our schemes business.

About the role

You will be providing administration support for our property owners insurance scheme which offers bespoke insurance policies to landlords and managing agents across the UK. In addition, you will also act as back-up for our market traders scheme; this is a liability insurance policy for individual market traders and crafters and having just launched a new online product it is an exciting time to be involved in this fast-growth area.

You will be responsible for:

Creating policy documentation for our customers and managing agents in a timely and accurate way at new business, mid term and at renewal

Answering customer queries via email and phone

Maintaining customer records, making sure they are compliant and accurate

Ensuring that our customers settle their accounts within their credit terms and processing online payments

Building good relationships both internally and externally

The role is full time and based in our central Bristol office and we would consider a working from home arrangement upon completion of your probation.

At Hayes Parsons we have a strong emphasis on internal training and staff development and as part of your role you will be supported in completing the Chartered Insurance Institute’s Certificate in Insurance. This is a level 3 professional qualification which will be fully funded by the organisation and will provide you with a good understanding of insurance basics.

Your skills

It would be preferable if you have previously worked in a customer service role but insurance experience is not required as we will provide the necessary training. In addition, you should be able to:

Keep yourself and your team organised

Work quickly and efficiently and ensure deadlines are met

Know how to prioritise and be able to adapt quickly to change

Be able to work flexibly as some members of your team will be working in other offices or at home

Be proficient with all Microsoft applications, particularly Excel

Answer client queries in a professional manner

Life at Hayes Parsons

"Hayes Parsons is a broker designed solely around the needs of its clients and ensuring its staff has the right tools to hand to provide a service which is both market leading and highly effective." James Woollam, Managing Director

As a values-driven business, the way we work is incredibly important and at the heart of our business are our four core values. We have also won multiple awards for our training and apprenticeship programmes which you can find out more about here.

Company culture is key at Hayes Parsons and we recently interviewed some staff about their role and why they choose to work here.  Two of these videos are below but you can watch more on our YouTube channel.


Get in touch

If you are interested in finding out more or would like an informal chat about this role please email our Operations Manager, Maxine Tearle on [email protected] along with a copy of your CV. 



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