Our Purpose
At Hayes Parsons Group, we recognise that our actions have a direct impact on our clients, people, communities, and the planet. We are committed to making conscious, ethical, and sustainable decisions that reflect our core values and purpose—using insurance as a force for good. We are equally committed to seeking opportunities for continuous improvement in these areas
Our Vision
To lead the way in responsible business practices, ensuring that sustainability, diversity, and integrity are embedded into everything we do—from our internal operations to the partnerships we build.
Our ESG Values
- Act with integrity and transparency
- Build strong, lasting relationships
- Champion inclusion, wellbeing, and opportunity
- Take responsibility for our environmental and social impact
- Commit to continuous improvement and accountability
Environmental – Reducing Our Impact
We acknowledge the environmental footprint of our operations and are actively working to minimise it through:
- Carbon Management & Energy Efficiency
- Prioritising remote meetings via Zoom to reduce travel-related emissions
- Offsetting carbon emissions and moving towards carbon-neutral energy consumption
- Sustainable Workplaces
- Implementing energy-efficient practices across all offices
- Promoting recycling, waste reduction, and a zero-to-landfill policy
- Reducing paper use through digital documentation
- Sustainable Insurance Practices
- Partnering with insurers and clients to encourage green repairs and environmentally responsible claims solutions
- Considering the ESG credentials of insurers and suppliers in procurement decisions
Social – People at the Heart of What We Do
We strive to create an inclusive, supportive, and resilient workplace while giving back to our community:
- Diversity, Equity & Inclusion
- Fostering a culture where everyone feels they belong
- Promoting equal opportunity at every stage of employment
- Encouraging diversity across all levels of the organisation
- Employee Wellbeing & Development
- Supporting mental health and resilience through structured wellbeing programmes
- Offering mentorship, training, and clear career progression opportunities
- Community Engagement
- Running an annual work experience programme, offering at least 8 placements to students from diverse backgrounds
- Offering apprenticeships and pathways into the insurance industry
- Partnering with local charities through our Charity of the Year initiative
- Supporting fundraising and volunteer opportunities for staff
- Safe & Inclusive Work Environment
- Providing a healthy, inclusive, and supportive workplace for all employees
Governance – Ethical, Transparent, and Accountable
Good governance underpins our success and ensures we act fairly, legally, and responsibly:
- Strong Leadership & Oversight
- ESG performance is reviewed annually and overseen by the Group Executive Board
- Clear roles, responsibilities, and accountability structures for ESG delivery
- Compliance & Ethics
- Adhering to FCA Principles for Business and all relevant legal obligations
- Enforcing robust anti-bribery, anti-corruption, and data protection policies
- Operating with transparency in all decision-making and stakeholder communications
- Responsible Procurement & Investment
- Sourcing products and services that reflect environmental and social values
- Working with partners and insurers that demonstrate strong ESG performance
Implementation, Monitoring & Reporting
We are committed to continual improvement and measurable outcomes by:
- Defining and communicating our ESG responsibilities and values
- Providing ESG training and awareness initiatives for employees
- Welcoming stakeholder feedback and encouraging open communication
- Ensuring full alignment with our corporate strategy, vision, and long-term goals
Conclusion
Hayes Parsons Group is committed to upholding this ESG Policy as a living document—guiding our decisions, shaping our culture, and enabling us to make a meaningful difference. Through sustainability, diversity, corporate responsibility, and ethical business practices, we aim to create lasting value for all stakeholders and a positive impact on the world around us.
